Returns

If for any reason you are not completely satisfied with your purchase, we offer a hassle-free return policy to ensure your utmost satisfaction. Our 7 day return policy allows you to make returns within 7 days from the time you receive your order, no questions asked.

To initiate a return, simply contact our customer support team within the specified timeframe. Our friendly and knowledgeable representatives will guide you through the return process and provide you with all the necessary information.

Please note that all returned items must be in their original condition, unworn and undamaged, with all tags and packaging intact. We reserve the right to refuse returns that do not meet these requirements.

Upon receiving your return, our quality assurance team will inspect the items to ensure their condition aligns with our return policy. Once approved, we will issue a refund to your original form of payment. Please allow up to 5-7 business days for the refund to reflect in your account.

In the unlikely event that you receive a defective or damaged item, we apologize for any inconvenience caused. In such cases, please contact our customer support team immediately, and we will make arrangements to resolve the issue and offer a replacement or refund.

Please bear in mind that certain items may be exempt from our return policy due to hygiene reasons or specific product characteristics. Personalized or custom-made items are also non-returnable, as they are specially crafted to meet your specific requirements.

At Ace, we strive to provide you with the highest quality and most beautifully crafted jewelry. We are confident that you will love your purchase, but in case you have any concerns, our dedicated customer support team is here to assist you every step of the way.

Thank you for choosing Ace. We appreciate your trust in our brand and look forward to serving you with exceptional customer service.