Terms and conditions

Thank you for choosing Ace as your preferred luxury jewellery brand. We take immense pride in providing high-quality products and outstanding customer service. Before making a purchase, we kindly request you to familiarize yourself with our terms and conditions. By accessing our website and placing an order, you agree to comply with the following terms and conditions:

1. Ordering Process:
a. All orders placed through our website are subject to acceptance. We reserve the right to refuse or cancel an order at any time due to certain circumstances, including but not limited to insufficient stock, payment issues, or suspicion of fraudulent activity.
b. Once your order is confirmed, you will receive an email notification with the details of your purchase. Please review the information carefully and notify us immediately if any changes are required.

2. Pricing and Payment:
a. All prices displayed on our website are in the currency stated and inclusive of applicable taxes.
b. We accept various payment methods, including major credit cards, debit cards, and PayPal. Please note that our transactions are secure, and your payment details are handled with strict confidentiality.

3. Shipping and Delivery:
a. We offer free shipping on all orders within the specified region. Additional charges may apply for expedited delivery or international shipping.
b. The estimated delivery time will be provided during the checkout process, and we strive to ensure timely delivery. However, please note that any unforeseen circumstances or delays beyond our control may impact the delivery timeframe.

4. Returns and Exchanges:
a. We aim to provide exceptional customer satisfaction. If you are not completely satisfied with your purchase, kindly contact our customer service team to initiate a return or exchange within 14 days of receiving the product.
b. To be eligible for a return or exchange, the item must be unused, in its original condition, and accompanied by the proof of purchase. Our team will guide you through the return process and provide further instructions.

5. Product Information and Images:
a. We make every effort to ensure that the product information, descriptions, and images displayed on our website are accurate and up to date. However, please note that slight variations in color, size, and appearance may occur due to differences in monitor settings or natural characteristics of gemstones and precious metals.
b. The dimensions and weights presented are approximations and may vary slightly from the actual product.

6. Intellectual Property:
a. The content, logo, and images displayed on our website are the intellectual property of Ace and are protected by copyright laws and international treaties. Any unauthorized use, reproduction, or modification without our written consent is strictly prohibited.

7. Privacy Policy:
a. We value your privacy and handle your personal information with utmost care. Please refer to our Privacy Policy to understand how we collect, use, and protect your data.

Please note that these terms and conditions are subject to change without prior notice. It is your responsibility to review them regularly. By continuing to use our website or placing an order after any modifications, you acknowledge and agree to the updated terms and conditions.

If you have any questions or require further clarification, please do not hesitate to contact our customer service team. We are here to assist you and provide an exceptional shopping experience.

Thank you for choosing Ace. Your trust and support are highly appreciated. Happy shopping!