Track your order

At Ace, we understand that waiting for your new piece of luxury jewellery can be an exciting time. That's why we offer a seamless order tracking process to ensure you stay informed every step of the way. Whether you prefer to track your order online or through the Shop app offered by Shopify, we've got you covered.

Option 1: Track Your Order Online

Creating an account on our website allows you to easily track your order online. Simply follow these steps to get started:

1. Visit our website and click on "My Account" located at the top-right corner of the page.
2. If you have already registered, enter your login details. Otherwise, click on "Create Account" to set up a new account.
3. Once logged in, click on "Order History" to see a list of your recent orders.
4. Locate the specific order you wish to track and click on "Track Order" to access detailed tracking information.
5. Our tracking system will provide you with real-time updates on your package's whereabouts until it reaches your doorstep.

Option 2: Use the Shop App by Shopify

The Shop app, offered by Shopify, provides a convenient way to track your order on the go. Follow these simple steps to track your order using the Shop app:

1. Download and install the Shop app from the App Store or Google Play.
2. Open the Shop app on your mobile device.
3. Sign in to your Shop account or create a new one if you haven't already.
4. Tap on the "Orders" tab located at the bottom of the screen.
5. Select the specific order you wish to track from the list.
6. The app will display the most up-to-date tracking information, ensuring you're always in the know about your package's whereabouts.

At Ace, we believe that your journey with us doesn't end at checkout. We strive to provide exceptional customer service at every stage, including order tracking. Rest assured, from the moment you place your order to the moment it arrives at your doorstep, we'll keep you informed and ensure a hassle-free experience.

If you have any further questions or need assistance, please don't hesitate to contact us. Your satisfaction is our top priority, and we're here to make your shopping experience with Ace truly exceptional.